CSM

CSM

Customer Service Management (CSM): Elevate Customer Experiences

Deliver exceptional customer experiences with our ServiceNow CSM solutions. Powered by Now Assist and Agentic AI, our platform streamlines customer interactions, automates workflows, and fosters loyalty through personalized support.

Business Impact

increase issue resolution rates by 14%

A recent study showed that our CSM solutions increased issue resolution rates by 14% and reduced handling time by 9%, driving higher customer satisfaction and loyalty.

  • Omni-Channel Support: Manage customer interactions across email, chat, phone, SMS, and social media from a unified workspace for consistent, seamless experiences.
  • AI-Powered Chatbots: Automate routine inquiries with intelligent virtual agents,
    deflecting cases and freeing up agents for complex tasks.
  • Personalized Engagement: Leverage AI-driven insights to deliver tailored recommendations and proactive support, enhancing customer satisfaction.
  • Automated Case Routing: Intelligent algorithms route cases to the right teams, speeding up resolution and improving efficiency.
About Us

Why Kreeyaa for ServiceNow?

  • Proven Expertise: Our team of certified ServiceNow consultants brings years of experience in implementing and optimizing ServiceNow platforms across diverse industries.
  • Tailored Solutions: We customize our services to align with your unique business
    needs, ensuring seamless integration and maximum ROI.
  • Innovative AI Integration: Leverage the power of Agentic AI to automate complex processes, enhance decision-making, and drive productivity at scale.
  • End-to-End Support: From strategy and implementation to ongoing support, we’re with you every step of the way to ensure long-term success.
  • Customer-Centric Approach: We prioritize your success, delivering solutions that enhance experiences for both employees and customers.
Know Us More

Connect with our team

Learn how Kreeyaa can take your ServiceNow instance to new heights.

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