Upgrade Services
Upgrade smart, stay ahead always.
Upgrade ServiceNow without disruption; preserve performance, enhance features, and stay future-ready.
Our Upgrade Services
Pre-Upgrade Assessment
We begin with a detailed evaluation of your current ServiceNow environment—reviewing workflows, customizations, and integrations. This allows us to identify upgrade risks, assess compatibility with new features, and recommend any required adjustments for a smooth transition.
Upgrade Planning & Strategy
We develop a tailored upgrade roadmap outlining timelines, milestones, and resource needs. Our team also anticipates potential upgrade risks and builds strategies to mitigate them—ensuring minimal disruption to ongoing business operations.
Customization & Integration Review
We carefully review your existing custom features and integrations to determine their compatibility with the new version. Our experts adjust configurations where needed to maintain functionality while aligning with the latest ServiceNow platform updates.
Upgrade Execution
Your upgrade is executed during a planned maintenance window to minimize downtime. We follow best practices and conduct full system validation—including customizations and integrations—ensuring a stable and secure upgrade experience.
Post-Upgrade Validation
Once the upgrade is complete, we carry out in-depth testing to verify that all features, workflows, and data connections function properly. We also coordinate User Acceptance Testing (UAT) with key stakeholders to ensure everything meets expectations.
Training & Documentation
To support user adoption, we provide hands-on training sessions tailored to different user roles. Updated system documentation is also delivered, reflecting all changes made during the upgrade and giving your teams the tools to adapt with ease.
Ready to Get Started?
Request a FREE consultation for your needs.