ServiceNow
Future-Proof Your Business With Expert ServiceNow Solutions
From advisory to ongoing management, we help you get the most on your ServiceNow investment
The Engine Behind Smart, Scalable Operations
ServiceNow is the leading digital workflow platform trusted by enterprises worldwide to streamline operations, enhance service delivery, and drive efficiency across IT, HR, customer service, and more.
With a unified cloud-based architecture, ServiceNow empowers organizations to automate processes, eliminate silos, and deliver seamless, AI-powered experiences across departments.
Our Core Offerings
Driving Enterprise Efficiency with Certified ServiceNow Expertise
ITSM
IT Service Management
ServiceNow ITSM helps enterprises modernize and streamline their IT service delivery by automating processes, improving visibility, and enabling faster issue resolution. It allows IT teams to operate more efficiently while delivering exceptional user experiences.
Key Features
- Incident, Problem, Change, and Request Management: Manage the full spectrum of IT service processes using structured workflows to ensure accuracy, accountability, and timely resolution.
- Self-service Portal and Virtual Agent: Empower users to resolve common issues themselves via an intuitive portal and AI-powered chatbots, reducing support workload.
- AI-powered Ticket Categorization and Assignment: Automatically categorize and route incoming tickets to the right teams using machine learning, reducing response time.
- Knowledge Management and Service Catalog: Provide a central repository for IT service offerings and how-to content to help users find solutions independently.
- Mobile-responsive Agent Workspace: Enable IT agents to access and manage their tasks from anywhere with a mobile-friendly, streamlined interface.
Business Benefits
- Faster Resolution and Improved SLAs: Enhance service quality with quicker resolution times, ensuring SLA adherence and increased user satisfaction.
- Cost Reduction Through Automation: Reduce manual work and operational expenses by automating routine IT tasks and processes.
- Enhanced User Experience: Deliver reliable and seamless support that minimizes disruption and maximizes productivity.
- Standardized IT Processes: Establish consistent workflows aligned with best practices and compliance standards.
- Scalability for Growth: Easily scale services as your business evolves, without compromising performance.
CSM
Customer Service Management
ServiceNow CSM enables organizations to deliver seamless, proactive, and personalized customer experiences. With omnichannel engagement and AI-driven tools, support teams can resolve issues efficiently and build long-term customer loyalty.
Key Features
- Omnichannel Support: Interact with customers across chat, email, phone, and social platforms for consistent service experiences.
- AI-based Routing and Sentiment Analysis: Leverage AI to direct cases based on customer sentiment and urgency, ensuring faster and more accurate resolutions.
- Self-service Portals and Knowledge Base: Help customers resolve issues on their own by accessing a rich repository of articles and service requests.
- Predictive Intelligence: Identify potential problems before they escalate by analyzing patterns and trends using machine learning.
- Unified Agent Workspace: Provide agents with a single dashboard that integrates all tools and insights needed to manage and resolve cases effectively.
Business Benefits
- Higher Customer Satisfaction: Deliver timely and effective support that strengthens customer trust and loyalty.
- Reduced Case Handling Time: Automate and streamline workflows to improve efficiency and reduce resolution times.
- Lower Support Costs: Minimize repetitive queries with self-service tools, reducing dependency on support staff.
- Proactive Service Management: Address customer issues before they arise, enhancing brand reputation and trust.
- Data-driven Improvements: Gain real-time insights into customer behavior to continuously refine service strategies.
ITAM
IT Asset Management
ServiceNow ITAM helps organizations track, manage, and optimize the lifecycle of their IT and non-IT assets. It ensures accurate asset inventory, license compliance, and cost savings by automating asset-related processes.
Key Features
- Lifecycle Automation: Manage the complete lifecycle of assets from procurement to disposal through automated workflows.
- Asset Normalization: Cleanse and standardize asset data for consistency, reporting, and operational efficiency.
- License Management: Track software usage and entitlements to ensure compliance and reduce unnecessary spending.
- CMDB Integration: Link asset data with the configuration management database for greater visibility and impact analysis.
- Shadow IT Discovery: Detect unauthorized software and hardware usage to eliminate security risks and optimize resources.
Business Benefits
- Cost Optimization: Eliminate waste by identifying underused or duplicate assets and reassigning resources efficiently.
- Improved Compliance: Stay audit-ready by tracking license usage and adhering to vendor agreements.
- Increased Visibility: Maintain a clear, centralized view of all enterprise assets for better planning and control.
- Efficient Procurement: Make informed purchase decisions based on real-time asset data.
- Risk Mitigation: Reduce operational and security risks through accurate tracking and governance.
ITOM
IT Operations Management
ServiceNow ITOM delivers visibility, control, and automation across IT infrastructure and operations. It helps reduce service outages, improve performance, and proactively address issues using real-time insights and automation.
Key Features
- Discovery and CMDB Population: Automatically detect and map infrastructure elements to build an accurate CMDB.
- Service Mapping: Visualize dependencies between services and infrastructure components to assess impact.
- Event Management: Correlate alerts from various tools and prioritize issues using AI to reduce alert fatigue.
- Orchestration: Automate routine IT operations such as server restarts or user provisioning to enhance speed and accuracy.
- Cloud Management: Gain visibility and control over multi-cloud resources while optimizing usage and spend.
Business Benefits
- Reduced Downtime: Identify and resolve incidents faster with full-stack visibility and predictive insights.
- Operational Efficiency: Free up IT staff by automating repetitive tasks and workflows.
- Improved Decision-Making: Use real-time data and analytics to make smarter IT investment and incident decisions.
- Cost Savings: Lower costs by consolidating tools, optimizing cloud resources, and reducing incident volumes.
- Enhanced Compliance: Maintain up-to-date records and audit trails for infrastructure changes and configurations.
SPM
Strategic Portfolio Management
ServiceNow SPM empowers businesses to align project portfolios with strategic objectives. It enables data-driven decisions with real-time visibility into performance, investments, capacity, and risks.
Key Features
- Portfolio Dashboard: View and manage all projects in one place with real-time updates and insights.
- Agile and Waterfall Support: Handle projects of any methodology—agile, waterfall, or hybrid—within a single platform.
- Strategic Roadmaps and Prioritization: Align initiatives with business goals and allocate resources to high-impact projects.
- Capacity and Demand Planning: Balance workforce availability with project demand to avoid over- or under-utilization.
- Financial Tracking and Forecasting: Monitor budgets, forecast spend, and measure return on investment accurately.
Business Benefits
- Better Strategic Alignment: Ensure every project supports broader business goals and delivers maximum value.
- Resource Optimization: Assign the right people to the right projects based on availability and skillsets.
- Faster Time-to-Value: Speed up delivery by visualizing dependencies and removing blockers early.
- Improved ROI Visibility: Justify project investments with real-time financial and performance insights.
- Greater Control Over Execution: Track KPIs, progress, and risks to ensure projects stay on course.
SecOps
Security Operations
ServiceNow SecOps helps organizations respond to security threats faster and more effectively. It integrates IT and security teams, enabling them to detect, analyze, and remediate vulnerabilities using automation and AI.
Key Features
- Automated Incident Response: Identify, classify, and respond to incidents quickly with rule-based automation.
- Vulnerability Management: Prioritize and remediate threats based on real risk metrics and asset criticality.
- Threat Intelligence Integration: Enrich incident data with external and internal threat feeds for deeper insights.
- Security Orchestration and Playbooks: Standardize and automate responses with prebuilt workflows.
- Compliance Dashboards: Maintain visibility into regulatory posture and streamline audit reporting.
Business Benefits
- Faster Threat Mitigation: Reduce mean time to detect and respond using automation and real-time insights.
- Improved Collaboration: Break down silos between security and IT teams for coordinated action.
- Lower Risk Exposure: Address vulnerabilities proactively to prevent breaches and data loss.
- Audit-Ready Security Posture: Demonstrate compliance with automated reporting and transparent workflows.
- AI-Enhanced Decision Making: Use pattern analysis and predictive insights to stay ahead of threats.
HRSD
HR Service Delivery
ServiceNow HRSD transforms how HR services are delivered with modern, automated workflows. It enhances the employee experience across onboarding, case management, transitions, and self-service access.
Key Features
- HR Case Management: Centralize and manage all HR queries with structured workflows and tracking.
- Automated Onboarding and Transitions: Ensure a smooth experience for new hires, transfers, and exits with coordinated actions.
- Employee Service Center: Provide a unified portal for employees to request services, access policies, and track status.
- Knowledge Base and Virtual Agent: Offer instant answers to common questions with AI-driven search and chat.
- Mobile Access for HR Teams: Support hybrid and remote work with full mobile functionality for agents and employees.
Business Benefits
- Enhanced Employee Satisfaction: Deliver quick and consistent support that meets employee expectations.
- Efficient HR Operations: Automate repetitive tasks so HR teams can focus on strategic initiatives.
- Consistency and Compliance: Standardize processes to ensure policy adherence and audit readiness.
- Reduced Support Volume: Deflect common inquiries with an intuitive self-service portal and AI tools.
- Scalability Across the Workforce: Support HR needs for growing teams with minimal manual effort.
Not Sure Where to Start?
Let’s Build The Right ServiceNow Solution Together.