Program Manager / Delivery Manager

Role Summary:
We are seeking an experienced Program Manager / Delivery Manager to lead large-scale technology programs with multiple delivery streams. The role requires strong leadership capability to manage teams of 30+ resources, ensure on-time and on-budget delivery, and drive stakeholder alignment across complex enterprise engagements.

Key Responsibilities:

• Own end-to-end delivery of multiple parallel workstreams across ServiceNow and/or Salesforce programs
• Lead and manage cross-functional teams of 30+ members including developers, analysts, testers, and architects
• Define program plans, milestones, dependencies, and delivery governance frameworks
• Act as the primary point of contact for senior stakeholders and clients
• Track program health (scope, schedule, cost, quality, risks, and dependencies) and provide executive-level reporting
• Ensure adherence to delivery standards, best practices, and compliance requirements
• Drive continuous improvement, team performance, and delivery excellence

Required Skills & Experience:

• 8–15 years of overall IT experience with at least 4–6 years in Program or Delivery Management roles
• Proven experience managing large teams (30+ resources) and multiple delivery streams
• Hands-on exposure to ServiceNow and/or Salesforce enterprise implementations preferred
• Strong understanding of SDLC, Agile, Scrum, and hybrid delivery models
• Excellent leadership, communication, and stakeholder management skills

Preferred Qualifications:

PMP, PRINCE2, or SAFe certification

ServiceNow and/or Salesforce certifications

Experience delivering large enterprise or multi-geography programs

Locations – Hyderabad (with client site visits as required)